Who We Are
Riology I.T. Solutions, LLC, doing business as Riology Web Design (“Riology,” “we,” “us,” or “our”), is a web design and I.T. services company based in El Paso, Texas, USA. We operate and provide services through riology.com and related service pages.
Information We Collect
We collect information in the following ways:
Information You Provide
- Contact forms: name, email, phone (optional), and your message.
- Newsletter sign-ups: name and email address.
- Client onboarding: business information such as legal name, business address, billing contacts, project requirements, brand assets, and related content you supply to deliver our services.
- Payments & billing: billing name, address, tax details, and limited payment metadata (see “Payments & Billing” below).
Information Collected Automatically
- Usage data: pages viewed, referring pages, approximate location, time on page, and similar metrics.
- Device & log data: IP address, browser type, device/OS, and basic error logs.
- Cookies and similar technologies: see “Cookies & Analytics.”
How We Use Your Information
- Respond to inquiries, provide quotes, and deliver web/IT services.
- Set up, host, and maintain websites and related integrations per your request.
- Send service-related communications and optional newsletters (with unsubscribe options).
- Process invoices and payments, manage accounts, and comply with tax/legal obligations.
- Improve our site, troubleshoot issues, and measure marketing effectiveness.
- Meet contractual requirements and protect our legal rights and users’ security.
Payments & Billing
We typically process payments via reputable third-party payment processors. When you submit payment, your payment method details (e.g., full card number) are handled directly by the processor and are not stored on our servers. We receive limited information such as the last 4 digits, transaction status, and invoice details to keep proper records.
We also maintain invoicing and accounting records as required for legitimate business purposes and compliance with applicable tax laws.
Data Retention
We keep personal information only as long as necessary for the purposes described in this policy, to comply with legal obligations, resolve disputes, and enforce agreements. Typical examples:
- Contact form inquiries: up to 24 months.
- Newsletter records: until you unsubscribe or your address bounces, plus a short period to honor the request.
- Invoices & billing records: generally 7 years (or as required by tax law).
- Client project assets: for the life of the project and a reasonable archival period afterward, unless you request deletion where feasible.
Your Privacy Rights
Depending on your location, you may have rights over your personal information, such as the right to:
- Access and receive a copy of your information.
- Request correction or deletion.
- Object to or restrict certain processing.
- Withdraw consent where processing is based on consent.
- Opt out of certain targeted advertising or “sharing” (where applicable).
To exercise these rights, please contact us using the details below. We may need to verify your identity before fulfilling a request.
Security
We implement reasonable administrative, technical, and physical safeguards designed to protect personal information. No method of transmission or storage is 100% secure, so we cannot guarantee absolute security.
International Transfers
Our services are primarily operated in the United States. If you access our site or provide information from outside the U.S., your information may be transferred to, stored in, and processed in the U.S. or other countries with different data protection laws.
Children’s Privacy
Our website and services are intended for business users and are not directed to children under 13. We do not knowingly collect personal information from children under 13.
Changes to This Policy
We may update this Privacy Policy from time to time. The “Last updated” date at the top reflects the most recent changes. Significant updates will be posted on this page.
Contact Us
If you have questions or requests regarding this Privacy Policy or your personal information, please contact us:
- Website: https://www.riology.com
- Email: design@riology.com
- Mailing address: El Paso, Texas, USA
For California residents making requests under the California Consumer Privacy Act (as amended by the CPRA), please include “CCPA Request” in your subject line.
Legal note: This policy is provided for general informational purposes and reflects common U.S. privacy practices (including California CCPA/CPRA considerations) and GDPR-inspired rights language. It is not legal advice. Please consult counsel to tailor it to your specific operations and jurisdictions.